Payout is not as expected

No payout

If you have not received a payment when you expected a payment, there may be several reasons for this.

• Make sure the transaction has status drawn in Dintero Backoffice. An order that is only authorized will not be paid out until it is drawn.
• On card payment (Visa and MasterCard) you will probably have one sales limit (buffer) of NOK 5,000. No money is paid out until you pass this amount. Contact our support if you want to remove this buffer.
• Have you done returns which causes the total for the payment period to fall below the sales limit, this will result in the payment being postponed until you pass the sales limit.
• The transaction may happen was not drawn in time to be paid on this payment date. See this spring payout overview when you can expect to be paid based on when the order was drawn.
• Do you have changed account number in the bank without us having registered this, you will be contacted by us when we find out that the payment did not arrive, so that we can change the account number for you.

Less is paid out than expected

If less has been paid out than expected or than what is written on a payment report, this is most often because you have made returns or received disputes from end customers which mean that you have a negative balance, which is thus deducted from the turnover for the payment period in question. Reports from Swedbank and Vipps will specify this, but reports from Walley will often not show negative balances from previous periods. Check the latest payout reports to see if you can have a report with a larger negative amount.

The payout report shows a different amount than in the online bank

If a payout report shows a different amount than what you see in the online bank, this is most often because you have made returns or received disputes from end customers that mean you have a negative balance, which is thus deducted from the turnover for the payment period in question. Reports from Swedbank and Vipps will specify this, but reports from Walley will often not show negative balances from previous periods. Check the latest payout reports to see if you can have a report with a larger negative amount.

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